Lost & Found – Dubai Airport

Losing something at the airport can be stressful. But don’t worry—Dubai International Airport (DXB) has a Lost & Found service that helps passengers recover their belongings. Whether you lost a bag, phone, or any other item, there is a process in place to assist you.

Types of Lost Items

There are two main types of baggage that you can lose at the airport:

1. Hand Baggage (Carry-On)

If you lost something inside the airport or on the airplane, such as a phone, wallet, or backpack, you need to submit a lost item form. Dubai Airport staff will then try to locate your item based on the details you provide.

2. Checked Baggage

If your checked luggage is lost or delayed, it is managed by your airline, not the airport. In this case, you should contact your airline directly for help.

How to Report a Lost Item (Step-by-Step)?

If you lost an item at the airport or onboard, follow these simple steps:

Step 1: Visit the official website

Visit the Dubai Airport Lost & Found page and open the lost item form.

Step 2: Select the Type of Item

Choose the category that best fits your lost item (example: electronics, bag, passport, etc.).

Step 3: Enter Flight Details

• Type your flight number
• Select the date of your flight

Step 4: Provide Your Personal Details

• Full name
• Email address
• Phone number

Step 5: Describe Your Lost Item

Explain clearly what you lost. Include color, brand, size, or any special features.

Step 6: Mention Date of Loss

Enter the exact date when you lost the item.

Step 7: Submit the Form

Once everything is filled, click Submit.

What Happens Next?

After submitting your form:

• The Lost & Found team will start searching for your item.
• If the item is found, they will contact you using the details you provided.
• You may need to show ID or proof that the item is yours when collecting it.

Need Help with Checked Luggage?

If your checked bag is missing or delayed, don’t fill out the airport form. Instead, contact your airline directly. Each airline has its own procedure for dealing with lost baggage.